Shipping and Delivery Policy

  • Shipping Charges

  • FREE shipping for you everywhere except for very few certain regions where the delivery partner charges an additional fee due to lack proper services. We will inform you of any additional shipping charges in advance.

  • Shipping Time

  • We deliver shipments at lightening speeds. Usually within 0 to 7 Days of order being placed you will surely have the order. Only in some special cases, it may take longer to ship the product. In such cases we will reach out to you with regular updates.

  • Order Tracking

  • All of your Order and Tracking Details are sent through email and SMS provided while placing your order.
    If you have created an account on the website and placed order through the account, you will be able to track the shipment from your account dashboard easily.
    If you buy our products as a guest you simply contact us at ecommerce@genusinnovation.com (Simply mention your Order Details).

  • Receiving Shipments

  • If you receive your product in a damaged condition, please do not to accept it. In case there is any other issue with the product and you do accept it, please write the suitable remark in the POD (proof of delivery) document. This will be necessary while processing your replacements/refunds.
    All details in available in Cancellations & Returns Policy.

 
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