Cancellation Policy

To request a cancellation or return email us at ecommerce@genusinnovation.com (Simply mention your Order Details). We will swiftly assist you with any issues.

We have a very easy cancellation and return process.

  1. You can request replacement/refund after delivery is completed as per below:
    • Request must be sent within 3 days from delivery.
    • Product delivered was different from what you ordered (different model, size, make, specifications, etc.).
    • The product delivered was damaged (see point 4 for required action)
    • The product delivered was not working.
    We will provide you with a fresh product and if fresh product is not available we will issue a Refund.
  2. You can cancel your order any time before it is shipped, with no charges.
  3. You can cancel your order any time after it is shipped, with 10% deduction of Invoice Value.
  4. At the time of delivery please make sure to check product for any physical defects. If you receive your product in a damaged condition, please do not accept it.
    You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, we would be at the liberty to not replace or refund the order.
  5. Send us any cancellation request by emailing at ecommerce@genusinnovation.com (Simply mention your Order Details).
  6. In case of prepaid orders with online payment (credit card / debit card / Wallet / bank transfers) the refund will be done in the same payment mode as originally used while placing the order.
  7. In most of the cases the refund takes 5-7 working days to reflect in your account, after we process your refund request.

Genus Innovation Limited reserves the right to cancel the order under below mentioned circumstances:

  1. Error / Mistake in product information on our website (error in price, specification, quantity etc.)
  2. Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
  3. Product not available.
  4. Delivery address is out of service area.

Replacement or refunds are not certain under following conditions:

  1. The request is made beyond 3 days of delivery.
  2. Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
  3. You have used the products or product is damaged in some way after the delivery.
  4. Product is not in the same condition as you received it.
  5. Any accessary or consumable item which has been used or installed.
  6. Serial Numbers of the Products are tampered with or missing.

Beyond this time frame the Products would be repaired as per Warranty Card Terms
For any assistance email us at ecommerce@genusinnovation.com or call our Customer Delight Number 91 9667123456

 
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